Large PE-backed healthcare services company
Our customer was on a mission to transform their business model and embrace technology. They had developed a minimum viable product that integrated with Epic's APIs, and they needed our help in implementing it. Ashavan stepped in and led implementations nationwide, resulting in nearly three dozen live customers within the year. We also served as a liaison between end users and engineers and played an active role in identifying, triaging, and designing fixes and enhancements to the product.
By Q4, the app was one of the most downloaded offerings on the App Market (fka the App Orchard), and the customer had built a similarly robust integration with Cerner. Today, health systems live with the integration see more than 80% of previously manual transactions now automated, reducing variability and freeing up staff for more complex tasks.
Fortune 500 technology company
Our customer sought to make FHIR API support a native part of their platform. They tapped Ashavan to advise on the best ways to structure their data model and architect their integration solutions. They leaned on us as well to understand the ins and outs of FHIR, the varying levels of FHIR coverage across the major EHRs, and the edge cases to account for in their design and development. With our help, they released a new integrated module that multiple customers are actively enabling.
Prestigious nonprofit health system
Stuck, frustrated, and running out of time. That was the position this healthcare organization was in as they tried to integrate Epic with their CRM software using Jitterbit. Their first integration vendor fell through, and the replacement vendor had no Epic expertise. Enter Ashavan to get the project back on track.
We helped the customer understand the full picture of integrations and what was possible, and based on their feedback, we directed the integration vendor on data field mapping and solution architecture. When unique challenges arose, we also stepped in and built a half-dozen custom integrations using Epic's private REST APIs. The go-live was on-time and successful, and for 12 months post-go-live, Ashavan took on full support for maintaining and enhancing all API, HL7, and delimited file integrations within Jitterbit.
High-growth AI company
Ease of use is one of the most important contributors to the value of software. After seeing some success with a standalone product, this technology company, which uses artificial intelligence to match patients to clinical trials, knew a change was needed to maximize its product’s potential. The organization wanted to make its app into an Epic SMART on FHIR app that could be launched during a patient exam.
Initially, Product and Engineering leadership brought us in to guide them on integration strategy and development, including how to facilitate the SMART on FHIR launch in the most efficient manner and how to obtain all the needed details for patient and provider matching within the AI platform. After that, we created comprehensive documentation for the Client Success team to direct Epic customers on how to implement the newly integrated app. The company expects this version of their product to have significant adoption due to its availability within the clinician’s workflow.
Billion-dollar digital health org
Expanding into a new clinical specialty can be fraught with challenges. Our customer, recently valued at over $1 billion, was knowledgeable of the perioperative space but was looking to grow the business and take on their first inpatient acute care contract. They sought answers to questions such as:
Which integration options are available to us, and how do we gain access to them?
How much would each option cost and how long would it take to implement?
How much effort would the health system client need to put in?
How well does each integration method align to our existing data model and data frequency requirements?
We developed a comprehensive white paper laying out all of the options, the pros and cons of each approach, and our formal recommendation. The customer commented that the "output of work was detailed" and the document "helps us really explain the why/why not for each option with clients." We have since shifted into serving as ongoing advisors who bring credibility and expertise to sales calls and implementations.
Sales and revenue operations consulting firm
Sometimes you just need a second set of eyes. This small but growing firm had a fairly simple need. As part of their expansion into healthcare, they invested in new products and policies to keep sensitive data and protected health information safe and secure. Our customer asked us to review the policies and training materials they created to ensure they were following industry best practices, respecting HIPAA requirements, and protecting themselves and their customers. We revised the documentation's language to make it more clear and prescriptive, and we identified gaps to fill in their policies and procedures in order to minimize the risk of a data breach.